Returns and claims

The SHAULA online store operates in accordance with the consumer protection legislation of the Russian Federation.

Order placement through shaula-shop.ru is currently temporarily disabled. The rules below apply to orders after real sales are launched.

Refusal before receipt

For a distance purchase, the Buyer may refuse the goods at any time before they are transferred.

Returning goods of satisfactory quality

After receiving the goods, the Buyer may refuse goods of satisfactory quality within 7 days.

If written information about the procedure and time limits for returning goods of satisfactory quality was not provided to the Buyer at the time of delivery, the refusal period is extended to 3 months from the date the goods were transferred.

Goods of satisfactory quality may be returned provided that their merchantable appearance and consumer properties are preserved.

The absence of a cash-register receipt or other purchase document does not in itself deprive the Buyer of the right to prove the purchase from SHAULA by other means.

A restriction applies to goods of satisfactory quality with individually determined properties where those goods can be used exclusively by the particular Buyer.

How to return goods

To initiate a return, the Buyer may write to:
shaula007@yandex.ru

It is recommended to include the following in the enquiry:

• order number;
• full name;
• the email used when placing the order;
• the name of the product being returned;
• the reason for the enquiry where relevant;
• photographs of the product or packaging where necessary.

After receiving the enquiry, SHAULA communicates the current method and details for returning the goods.

Refunds

Where goods of satisfactory quality are lawfully refused, the Seller refunds the amount paid for the goods no later than 10 days after the relevant request is submitted.

The refund may exclude the Seller’s expenses for delivery of the returned goods from the Buyer where permitted by law.

Defective goods

If the Buyer discovers a defect in the goods, the rights and guarantees provided by the consumer protection legislation of the Russian Federation apply.

Depending on the circumstances, the Buyer may submit claims provided by law, including for replacement of the goods, a proportionate reduction in price, remedy of defects, or a refund.

Claims

Claims may be submitted in free form to:
shaula007@yandex.ru

If a claim relates to a particular order, it is recommended to provide the order number and the contact details used when placing it.

Using email does not restrict the Buyer’s right to use other methods of protecting their rights provided by the legislation of the Russian Federation.